Refund Policy

MANDARIN RESTAURANT REFUND POLICY 

PLEASE READ THE FOLLOWING REFUND POLICY CAREFULLY BEFORE PLACING ANY ORDERS ON THIS WEBSITE, OR OUR PARTNER ONLINE ORDERING SITES. ALL ORDERS PLACED AGREE TO THIS POSTED REFUND POLICY. 

Mandarin Restaurant provides the websites at mandarinutah[.]com and mandarinutah[.]alohaorderonline[.]com (the “website” or “site”) for its customers to place online orders. We strive to provide accurate and enjoyable dining experiences, take-out orders, and online gift card orders

  1. Cancellations:
    1. Time Restrictions: Cancellations cannot be accepted within one (1) hour of the scheduled order pickup time. We often begin preparing orders in advance of the designated pickup time.
    2. Method of Cancellation: To cancel an order before the 1-hour cutoff, you must call us directly and speak with an employee. This ensures timely cancellation and that any pending charge on your card is reversed.
  1. Takeout Mistakes: 
    1. Resolution: If you discover a mistake in your take-out order before leaving the restaurant, please notify staff immediately so we can correct the order on the spot.
    2. Missed Items or Incorrect Orders: If you discover the mistake upon arriving home, please contact us as soon as possible and within 24-48 hours of placing your order. (If we are closed for the evening, please call us and leave a voicemail. We will address the issue on the next business day.) We will work to resolve the issue in the following way:
      1. Cash/Gift Card Payments: If you do not want a redelivery of missing/incorrect items, we will issue a gift card for the value of the items (rounded up to the nearest dollar) and mail it to your address.
      2. Credit/Debit Card Payments: We will process a refund to the original card used for the transaction.
      3. Information Needed: To assist us, please provide the following:
        • Date and approximate time of order
        • Name of server (if applicable)
        • Table number (if applicable)
        • Payment method (cash, card type, gift card)
        • Order total
        • Description of the mistake
  1. Time Limits: We ask that you call us as soon as you are aware of the mistake. We can only address order mistakes reported within 24-48 hours of the original order. This helps us track down the order details for accuracy. If we are closed for the evening, please call us and leave a voicemail. We will address the issue on the next business day. 
  1. Previous Day Mistakes: We cannot immediately address mistakes from a previous night. Please provide the necessary information and we will investigate, contacting you with a resolution as soon as possible.
  1. Food Quality vs. Personal Preferences: We are unable to offer refunds or replacements for food that was prepared correctly but is simply not to your taste.
  1. Modified/Customized Orders: Please double-check customized orders before leaving. We cannot guarantee refunds or replacements if an order was miscommunicated but prepared as requested based on your original instructions

  2. Online Gift Cards: Online gift cards are sold as-is and are not eligible for refunds. They are mailed via US Postal Service and may arrive within 5-10 days (excluding Saturday, Sunday, and US Holidays). If you do not receive your gift card after 10 days please call us and we will work to an appropriate resolution.

  3. Cancellation Fees: Cancellation fees are NOT eligible for refund. Reservations within two (2) hours of their booked time cannot be cancelled without being charged $15.00 per Guest. Late cancellations hurt our business and exceptions are rarely granted. If you believe you were charged in error, please email or call us and we will work to an appropriate resolution.

We take pride in our food and service. If a genuine error has occurred, we will work fairly to resolve the issue and ensure your satisfaction.